Until now, the sophisticated discount logic you could build into your online buying flow didn't carry over to box office transactions in the same way. Staff processing orders in person had to apply discounts manually, which meant either knowing the right price to enter or overriding it - neither of which is ideal when you're trying to maintain consistency and audit trails.
Basket rule discount actions are now available directly within the box office interface. When processing a reservation or order, any applicable discount actions defined in your basket rules will appear in the order info sidebar. Staff can select the relevant action and prices update immediately - no manual calculation, no price override needed.
This applies to tickets, products, memberships, and gift cards within the order. Every application is logged in the order history, so there's a clear record of what was applied and when. The practical effect is that your box office can offer the same promotions your online customers see, applied consistently and transparently.
Pushing price changes to existing reservations
Pricing adjustments happen. A fee changes, a pricing tier gets restructured, an error needs correcting. Previously, updating a price on an event would only affect new sales - existing reservations stayed at whatever price they were created at, which could mean a significant manual exercise to bring them in line.
There's now a direct tool for this. When a price is changed on an event, a prompt asks whether the update should apply to existing reservations. For bulk edits across multiple events, the same option is available, with a summary showing which orders were updated and which events were affected.
The system automatically identifies exceptions that can't be updated cleanly - partially paid orders, or orders that have had previous manual price adjustments - and lists them separately for review. All changes are logged in order history. This is the kind of feature that saves a meaningful amount of time when you need it and, more importantly, reduces the risk of inconsistencies sitting unnoticed in your reservations.
Event editing and UI improvements
A few smaller changes that add up to a noticeably smoother experience for anyone managing events regularly.
When editing event dates in a long run of shows, the specific date and time of each occurrence now appears alongside the name in the header. It sounds minor, but editing the wrong occurrence in a multi-week run is an easy mistake to make - this removes that risk.
Special offer creation has been streamlined too. You can now add all events within an event group with a single click rather than selecting them individually, which saves time when running promotions across entire seasons or multi-performance runs. In the special offer tab, the default event group now appears first when a date has multiple groups attached, which speeds up the selection process when you're working quickly.
Security and account controls
Password requirements for My Pages accounts have been updated to require a minimum of 12 characters for all new passwords and resets. This aligns with current security standards and is a straightforward step towards better protection for your customers' accounts.
Gift card visibility in My Pages can now be controlled by group. Venues can set specific gift card groups to be hidden from customers' online accounts - useful when your box office sells internal vouchers or staff cards that shouldn't appear alongside a customer's personal gift cards. It keeps the customer-facing account clean and reduces confusion without affecting how those cards function operationally.
