The two platforms have worked together for years across shared clients in the Netherlands, Belgium, Norway and the UK, and the integration now connects event data, customer accounts and audience insight so your team isn't maintaining the same information twice.
Sixteen venues run Tixly and CultureSuite side by side, from Muziekgebouw aan 't IJ in Amsterdam to Lowry in Manchester.
Who CultureSuite is
CultureSuite builds and manages websites exclusively for arts and culture. Over 130 cultural organisations across 8 countries use the platform, and it evolves continuously, shaped by a community of venues contributing ideas that benefit everyone using it.
The commercial model matters as much as the technology. Everything is included in one predictable annual subscription - no staged upgrades, no expensive rebuild every few years. For venues planning budgets several seasons ahead, a website that grows with you rather than needing replacing is worth as much as any individual feature.
Like Tixly, CultureSuite was built for this sector rather than adapted to it. That shows up in the details: the platform already understands seasons, programmes, repeat attendance and the way cultural organisations actually talk about their work.
What the integration does
Connecting Tixly to your CultureSuite website means your ticketing data and web presence work as one system rather than two that need reconciling.
Single sign-on. Customers use one login across both platforms. They move from browsing your website into checkout without hitting an account wall or being asked to remember which password belongs where.
Automated event updates. Event details, ticket prices and availability sync directly from Tixly to your website, automatically every six hours, or on demand when something changes and you need it live now. Availability updates too, so a sold-out show never sits on your site behind a "Book now" button.
Audience development. Visitor tags and sales data flow from Tixly into CultureSuite, giving your marketing team ready-made segments to work with. Membership status, customer type, attendance history and preferences are all there, without anyone exporting a list.
E-ticket management. Customers access, share and manage their Tixly tickets directly through their CultureSuite account, so the whole journey from discovery to the door stays on your own website.
Privacy compliance. Right to be forgotten requests and opt-in preferences synchronise across both platforms. When someone changes their marketing preferences or asks to be removed, it applies in both systems rather than leaving your team to remember the second one.
The practical effect is less manual maintenance. Event listings, prices and availability stay accurate without anyone updating them by hand, and your marketing team works from current data rather than last week's export.
Why this partnership works
Tixly and CultureSuite share a fairly simple belief: technology for cultural venues should reduce work, not add to it.
Venues in this sector run lean teams with ambitious programmes. Nobody has spare hours to copy event details between systems or chase down why the website says forty seats are left when the box office says four. Both platforms are built by people who understand that, and the integration reflects it - it's designed to be set up once and then largely forgotten about.
"Our partnership with Tixly builds on years of working together. By integrating our platforms, we're enabling arts marketers to draw on their Tixly data to create more personalised website experiences and automate event listings – freeing them from routine website admin so they can focus on audience development and creating exceptional experiences. Beyond the technical integration, we share a commitment to building systems that are future-proof and continuously evolving. Cultural organisations shouldn't have to worry about their technology falling behind; they should be able to trust that it keeps getting better."
David Johnstone, Chief Growth Officer at CultureSuite
That shared outlook is why the two companies were working together well before the partnership was formalised. The preferred partner status put a name to something shared clients had already been relying on.
Explore the Tixly partner ecosystem
CultureSuite is one of several trusted partners in the Tixly ecosystem, each chosen to extend what your ticketing software can do. From payment processing to marketing automation and website platforms, our integrations are designed to work together, so you can build the setup that fits your venue.
To hear how Tixly and CultureSuite can work for your venue, get in touch with us today.
