International Theatre Amsterdam (ITA) is a leading pioneer in Dutch Theatre and a beacon for contemporary theatre that caters to audiences from Amsterdam and around the world through its 600 pluriform national, international theatre and dance performances annually.
We asked them a few questions about how their experience with Tixly has been so far.
How did you experience the go-live and the overall implementation process with Tixly?
“The implementation was a surprisingly relaxed process. The go-live, including the data migration, went flawlessly. We decided to take some extra time to do the whole migration and configuration on the day of the go live, to give our staff and external partners time to vigorously test Tixly and the integration before we went live.
The best thing is that the transition has been very smooth for our ticket buyers as well. They only needed to request a new password to get access to their previous orders, but even that was not always necessary, since they could still use the tickets they received from the old system.
Customers can easily find their way in the new online flow and we like the nice extras the Tixly flow offers to ticket buyers, such as access to ticket history, getting the VAT-receipt themselves and the payment process is very smooth. Luckily we’ve only had to deal with one show cancellation, but that process went very smoothly too.
The Tixly support was great. For every 'first time' (like the first sales, the first evening box office, first time scanning, et cetera) in the new system, someone was with us on-site to help us out and troubleshoot if needed. This gave us a lot of reassurance.”
What are the things you like the most about Tixly?
“The system is amazingly easy to use and very understandable. Both for people that are naturally handy with new software and for those people that take a little bit longer to get used to it. For all of them it has been a great transition.
In our previous system, we knew it could do a lot, but we always had the feeling we weren’t getting the best out of it, because it was so complicated. In Tixly, we do a lot, because we understand how to do it. That sense of control over the system is the most valuable part of Tixly. This also means our staff can do stuff in the system quickly, and that brings joy!”
Tixly implementation team at International Theater Amsterdam
Are there any features in Tixly you specifically like?
“We really like the ease of use of the automatic emails that can be sent from Tixly. It's also great that we can send our service mails in different languages to the correct customers.
The functionality handling direct debit payments for memberships and donations directly from Tixly is great. Everything that could be automated is automated. This is helping to decrease our workload a lot.”
Receiving valuable feedback from our clients greatly helps us and we appreciate tremendously hearing about their experience. Whether it's from the implementation process or in general what they like and don't like about our product and our services. We are thankful and glad to hear we have simplified tasks and processes for the team at ITA and we will do our best to keep doing so!
Hrefna Sif Jónsdóttir