Your Data, Your Control: Full Ownership and GDPR Compliance
At Tixly, data transparency and security are core to our process. By ensuring that you retain full ownership of your customer data—both past and present—we provide venues with the confidence that their valuable information is always accessible. With robust GDPR compliance, supported by state-of-the-art AWS hosting in Europe, your patrons' privacy and security are safeguarded at the highest standards. This level of assurance allows you to focus on your operations, knowing your data is protected and entirely under your control.
In compliance with GDPR, our servers are hosted in Europe (Ireland) through AWS, ensuring your data is handled with the highest security standards and privacy regulations. Data encryption adds another layer of protection, giving you peace of mind that your information remains secure.
Seamless Migration: Transferring Your Legacy Data Effortlessly
One of Tixly’s core specialties is our ability to migrate data from any legacy ticketing system without causing disruptions or loss of critical information. We understand that your historical data is invaluable—whether it’s customer profiles, event records, or sales history.
Examples of What Tixly Migrates:
Customer data (names, contact details, custom fields)
Memberships and related benefits
Sold and reserved tickets (including seat numbers, pricing, and barcodes/QR codes)
Gift cards and remaining balances
Historical sales data (full customer history or just statistics)
Event configurations (venue maps, descriptions, ticket types)
Donations and associated renewal information
With our proven process, we ensure that everything, from ongoing subscriptions to historical sales data, is transferred seamlessly into Tixly, allowing you to continue your operations without missing a beat. For example, a symphony orchestral transitioning mid-season can rest assured that their ticket buyers' reservations and membership benefits will remain intact. This precision not only maintains audience trust but also streamlines internal operations for staff.
The Migration Process: What to Expect
Our migration process is designed to minimise downtime and ensure you’re back to business quickly.
Scope & Planning: We begin by working closely with your team to determine what data needs to be migrated and establish your goals. This includes deciding how far back historical data should be transferred and what customer attributes should be retained.
Testing & Validation: Once we’ve outlined the data to be migrated, we extract test data from your legacy system and map it to Tixly’s fields. This process ensures everything is correctly configured long before your go-live date, allowing time to make any adjustments.
Migration Day: When it’s time to migrate, we close sales in the legacy system, export the data, and import it into Tixly. For most venues, this process is completed within just a few hours, resulting in minimal disruption. Once the data has been validated, sales can resume on our ticketing platform, ensuring a smooth and efficient transition.
Following this process your venue experiences little to no interruption during the migration process. Similarly, your venue will have flexibility by deciding what data is important to you, from customer profiles to event details and more.
Why Data Migration is Essential for Your Success
Having access to historical customer and sales data is crucial for understanding your audience and maintaining strong relationships. By migrating all relevant data into Tixly, you can continue leveraging customer insights, managing memberships, and offering tailored marketing campaigns—all with the added benefit of a modern, user-friendly event ticketing software.
Whether it’s ensuring your loyal customers' preferences are accounted for or maintaining the integrity of long-term memberships and subscriptions, data migration ensures continuity in customer service and keeps your operations running smoothly. Imagine an opera house switching systems with minimal downtime. In a few hours, its team is managing ticket sales, memberships, and customer communications seamlessly in Tixly—without a single customer noticing the transition.
At Tixly, we’ve perfected the art of data migration to ensure that transitioning to our box office software is not only painless but also beneficial for your operations. By handling the entire process—from planning and testing to execution and validation—our expert team ensures that you never lose the data that matters most.
Ready to make the switch? Book a demo today to see how Tixly can help your venue make a seamless transition without sacrificing any of your valuable data.
