Some buyers hesitate. Protection gives them a reason to commit.
Give your buyers a refundable option at checkout and earn a share of every protection fee sold. Order protection is built into your Tixly buying flow, powered by Protect Group.
Buyer adds protection
at checkout
A clearly priced option sits within your existing buying flow. No redesign required, nothing changes for your team.
Something comes up,
buyer applies for a refund
Protect Group manages the entire process, from refund application to payout. 80% of refunds are resolved automatically, with an average payout time of four hours.
Your venue earns,
whatever happens
You keep 100% of the original ticket revenue, and earn a share of every protection fee sold on top.
The problem
Turn hesitation into bookings
For higher-value bookings, uncertainty is the enemy of conversion. A buyer who isn't sure they can make it is a buyer who might not book at all. Or one who books and then creates a difficult conversation for your box office team when plans change. Order protection removes that hesitation at the point of purchase, giving buyers a clear, affordable way to protect their booking if something unexpected comes up.
The problem
Turn hesitation into bookings
For higher-value bookings, uncertainty is the enemy of conversion. A buyer who isn't sure they can make it is a buyer who might not book at all. Or one who books and then creates a difficult conversation for your box office team when plans change. Order protection removes that hesitation at the point of purchase, giving buyers a clear, affordable way to protect their booking if something unexpected comes up.
The problem
Turn hesitation into bookings
For higher-value bookings, uncertainty is the enemy of conversion. A buyer who isn't sure they can make it is a buyer who might not book at all. Or one who books and then creates a difficult conversation for your box office team when plans change. Order protection removes that hesitation at the point of purchase, giving buyers a clear, affordable way to protect their booking if something unexpected comes up.
How it works
Add revenue without adding work
Protection appears as a single, clearly priced option during checkout. Buyers can see exactly what they're protected for before they decide. If they'd rather not add it, they continue as normal. If a buyer adds protection and later needs to apply for a refund, they go directly to Protect Group. Your team is not involved in the process at any stage.
How it works
Add revenue without adding work
Protection appears as a single, clearly priced option during checkout. Buyers can see exactly what they're protected for before they decide. If they'd rather not add it, they continue as normal. If a buyer adds protection and later needs to apply for a refund, they go directly to Protect Group. Your team is not involved in the process at any stage.
How it works
Add revenue without adding work
Protection appears as a single, clearly priced option during checkout. Buyers can see exactly what they're protected for before they decide. If they'd rather not add it, they continue as normal. If a buyer adds protection and later needs to apply for a refund, they go directly to Protect Group. Your team is not involved in the process at any stage.
Three things that work in your favour
Stronger conversion
Buyers who feel protected are more likely to commit to a purchase. Protection reduces booking anxiety, particularly for higher-value tickets and bookings made well in advance.
A new revenue stream
Every protection fee sold generates revenue for your venue. You earn on every sale, whether or not a refund is ever claimed.
Fewer difficult conversations
When a buyer needs a refund on a protected booking, they go to Protect Group, not your box office. Your team stays focused on what they do best.
Three things that work in your favour
Stronger conversion
Buyers who feel protected are more likely to commit to a purchase. Protection reduces booking anxiety, particularly for higher-value tickets and bookings made well in advance.
A new revenue stream
Every protection fee sold generates revenue for your venue. You earn on every sale, whether or not a refund is ever claimed.
Fewer difficult conversations
When a buyer needs a refund on a protected booking, they go to Protect Group, not your box office. Your team stays focused on what they do best.
Three things that work in your favour
Stronger conversion
Buyers who feel protected are more likely to commit to a purchase. Protection reduces booking anxiety, particularly for higher-value tickets and bookings made well in advance.
A new revenue stream
Every protection fee sold generates revenue for your venue. You earn on every sale, whether or not a refund is ever claimed.
Fewer difficult conversations
When a buyer needs a refund on a protected booking, they go to Protect Group, not your box office. Your team stays focused on what they do best.
Three things that work in your favour
Stronger conversion
Buyers who feel protected are more likely to commit to a purchase. Protection reduces booking anxiety, particularly for higher-value tickets and bookings made well in advance.
A new revenue stream
Every protection fee sold generates revenue for your venue. You earn on every sale, whether or not a refund is ever claimed.
Fewer difficult conversations
When a buyer needs a refund on a protected booking, they go to Protect Group, not your box office. Your team stays focused on what they do best.
What is covered?
Protection that goes beyond the obvious
Most refund policies protect illness and not much else. Order protection covers more than 18 reasons, including some that rarely appear on a standard policy.
What is covered?
Protection that goes beyond the obvious
Most refund policies protect illness and not much else. Order protection covers more than 18 reasons, including some that rarely appear on a standard policy.
Reporting dashboard
Your performance in real time
You'll have access to a dedicated Order protection report within your Tixly reporting, showing exactly how it's performing for your venue. See every order with protection applied. Track ticket and protection fee amounts. Filter and export the data however you need it
Reporting dashboard
Your performance in real time
You'll have access to a dedicated Order protection report within your Tixly reporting, showing exactly how it's performing for your venue. See every order with protection applied. Track ticket and protection fee amounts. Filter and export the data however you need it
Reporting dashboard
Your performance in real time
You'll have access to a dedicated Order protection report within your Tixly reporting, showing exactly how it's performing for your venue. See every order with protection applied. Track ticket and protection fee amounts. Filter and export the data however you need it
