Protect Group

Protect Group specialises in protection products for the live entertainment and ticketing industry, working with over 400 partners across 100+ countries. Their focus is on making the booking experience better for venues and customers alike - reducing hesitation at checkout, handling claims on behalf of venues, and ensuring buyers are looked after when something goes wrong.

Order Protection sits directly within the Tixly checkout flow, giving customers a simple way to protect their purchase against unexpected events - illness, travel disruption, a change in circumstances - without adding complexity for your team. Claims are handled entirely by Protect Group, and venues earn a share of every protection fee sold on top of their original ticket revenue.

How it works with Tixly

Order Protection is built into the Tixly checkout from day one, so there's no separate setup or technical work required from your team. Customers see it as a clearly priced option during the purchase journey, and everything that happens after, from claims to payouts - is handled by Protect Group directly.

• Checkout integration: Order Protection appears as an opt-out option within the Tixly buying flow, presented to customers at the point of purchase with a clear explanation of what's covered.

• Claims handling: All refund claims are managed entirely by Protect Group's customer experience team, with no involvement required from your venue.

• Revenue share: Venues keep 100% of the original ticket revenue and earn a share of every protection fee sold, with no additional operational overhead.

• Coverage: Customers are protected against more than 18 reasons including illness, injury, travel disruption, redundancy, and pre-existing medical conditions - as well as a broader catch-all for genuine unforeseen circumstances.

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